Doctor Wallet gives GPs real-time visibility over their income. Designed to reconcile patient fees, track transactions, and simplify credential sharing, it helps doctors stay in control of their earnings across multiple practices. For a profession dealing with financial ambiguity and fragmented systems, Doctor Wallet brings much-needed clarity and peace of mind.

Objectives

• Product Design: Create an intuitive mobile experience that allows GPs to track earnings and reconcile fees with confidence.

• Brand Identity: Establish a clear, trustworthy visual identity that reflects professionalism and security.

• Tech Integration: Seamlessly connect with existing desktop software to streamline reconciliation for both doctors and practice managers.

• Design System: Build a scalable design language system to support long-term growth across platforms.

Challenges

• GPs struggle with limited visibility into how and when they are paid.

• Non-MBS payments like parking or supervision are often ambiguous or undocumented.

• There is no clear evidence of when patients or third parties pay fees.

• Payments from third parties can be delayed by weeks.

• Reporting earnings to the ATO is complex for GPs working across multiple practices.

Approach

1. Human-Centred Discovery

We began with deep discovery, including user journey mapping and interviews to understand the core pain points GPs face around income tracking, billing delays, and financial reporting.

2. Rapid Prototyping

We tested early concepts with GPs and other healthcare professionals to validate ideas quickly and ensure the product matched real-world workflows and expectations.

3. Technology Collaboration

Working closely with partners, we co-developed the solution architecture to integrate securely with payment systems and practice software, enabling safe and accurate data syncs.

4. Cross-Functional Delivery

Using a squad model, we collaborated with Surgical Partners to uplift their SaaS platform while simultaneously designing and building Doctor Wallet as a complementary mobile experience.

Solution

Doctor Wallet is a comprehensive app that empowers GPs to:

• See real-time income across multiple practices

• Reconcile payments with clear transaction history

• Securely sync credentials and contracts

• Handle third-party payments with transparency and accuracy

The app is fully integrated with practice desktop software to ensure all financial data aligns across systems. It is designed to feel seamless, secure, and scalable.

Outcome

• Full Integration: Doctor Wallet was successfully integrated with its companion desktop software, enabling seamless coordination between doctors and practice management.

• Clear Reconciliation: GPs now have visibility over every patient and third-party payment, with real-time updates.

• Improved Reporting: By consolidating financial data across practices, Doctor Wallet simplifies end-of-year reporting for tax and compliance.

• System Uplift: Surgical Partners’ SaaS platform was enhanced as part of the engagement, resulting in a stronger ecosystem overall.

Conclusion

Doctor Wallet is a product built on empathy, collaboration, and deep sector understanding. From user discovery to cross-platform integration, every decision was made to improve how GPs manage their income and reduce the stress of financial ambiguity. It brings together clarity, control, and confidence in one clean interface — a true game-changer for medical professionals.