Objectives

Product Access:

Make essential product data, specifications, and installation instructions easily accessible in the field — even when offline.

Global Reach:

Localise the app with multilingual support to serve Sandvik’s global customer base across 150 countries.

Tool Integration:

Equip engineers with specialised tools like resin and mesh calculators, reducing the need for separate systems or manual processes.

Content Management:

Empower non-technical teams to manage and update app content without developer support via a headless CMS.

Challenges

• Engineers working underground lacked internet access, making it difficult to reference critical product information.

• Product spec sheets, installation guides, and testing procedures weren’t easily accessible or centralised.

• There was no unified platform for engineers to request quotes or engage directly with Sandvik reps.

• The app needed to scale across regions with varying languages and regulatory requirements.

• Sandvik’s content teams required a sustainable way to manage content updates without developer bottlenecks.

Approach

1. Human-Centred Discovery

We began by speaking with geo-technical engineers, product specialists, and mining personnel to understand how they use Sandvik tools underground, what information they need most often, and where current gaps were impacting safety and efficiency.

2. Offline-First Architecture

Working with Sandvik’s internal teams, we designed an offline-first mobile app capable of delivering up-to-date specs, installation guides, and videos without requiring connectivity. Engineers can now access everything they need — even in deep shaft environments.

3. Scalable CMS Integration

We implemented a headless CMS that allows non-technical users to update product content, push news and events, and manage localisation across regions. This future-proofs the platform and reduces reliance on developers.

4. Long-Term Partnership Delivery

Over several years, we’ve collaborated with Sandvik to release feature updates, OS compatibility improvements, and design refinements that align with both platform evolution and user feedback.

Solution:

Ground Support is a mobile app and content management platform that enables:

• Offline access to detailed product specifications and installation resources

• Interactive tools like mesh and resin calculators for field use

• Request-a-quote workflows and contact forms to connect with sales reps

• Global localisation and multilingual support

• News and events to keep users engaged with the latest updates

• Full content control via a headless CMS, empowering internal teams to manage updates

Outcome:

Improved Safety:

Up-to-date, accessible install information helps reduce safety risks and ensures compliance with best practices.

Increased Efficiency:

Engineers no longer waste time searching for documents — they get what they need instantly, even offline.

Global Engagement:

Multilingual support has broadened reach across international markets and increased customer satisfaction.

Scalable Content Delivery:

Internal teams can now manage and localise app content in-house, with no dev input required.

Conclusion:

Ground Support isn’t just a mobile app — it’s a platform that empowers engineers, supports safety-critical decisions, and adapts to the realities of working underground. Built in collaboration with Sandvik over multiple years, it continues to evolve as a trusted digital companion for the global mining industry. Through empathy, engineering precision, and smart systems thinking, Ground Support proves that the right information — delivered the right way — can make all the difference.